we can refund the product only in one case if our product is out of date(expired).

Once you request the cancellation of your order, it will take us a minimum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email/SMS. Having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@topandas.com.

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to physical address.

Need help?

Contact us at info@topandas.com for questions related to refunds and returns.